Manage your subscription. Learn how the Free and Team plans work, add or remove agent seats, update your payment method, find your invoices, and cancel if you need to.
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- Add or remove agent seats
Learn how to add or remove agent seats on the Team plan, adjust your team capacity from Billing settings, and understand prorated pricing for seat changes.
- Cancel or downgrade your plan
Learn how to cancel your Team plan through Stripe, what happens when the billing period ends, and how to restart a lapsed subscription or undo a cancellation before it takes effect.
- Plans and pricing overview
Learn about Essential Support's Free and Team plans, including pricing, agent seat limits, and how to check your current plan and usage.
- Update your payment method
Learn how to update your payment method through Stripe's secure Customer Portal, which you access from Essential Support's Billing page as a workspace owner.
- Upgrade to the Team plan
Learn how to upgrade your workspace from the Free plan to the Team plan, which adds 5 agent seats for $10 per month or $90 per year.
- View your invoices and receipts
Learn where to find and download your invoices and receipts for Essential Support's Team subscription, which are stored in Stripe's Customer Portal.