Make the support experience feel like yours. Set your brand name, logo, colors, and app icons, choose your subdomain, and connect a custom domain.
Articles 6
- Add custom app icons (favicon and home-screen icon)
Learn how to upload custom icons for your support portal's browser tab and mobile home screen, including the required formats and sizes for each platform.
- Change your workspace subdomain
Learn how to change your workspace's Essential Support subdomain address, check availability in real time, and understand the naming rules and consequences of the change.
- Connect a custom domain
Learn how to register a custom domain like support.yourcompany.com for your help center, configure its DNS records, and make it your active portal address.
- Set your brand name
Learn how to set a customer-facing brand name that displays in your support portal's header when no logo is uploaded.
- Set your header color
Choose your portal's header color and ensure white text remains readable. Essential Support automatically checks that your selection meets accessibility contrast standards before saving.
- Upload your logo
Upload a logo image to replace your brand name text in the portal header for agents, owners, and customers. Learn the required dimensions and accepted file formats.