Choose how customers reach you. Set up email intake so messages to your support address become tickets, and add the chat widget to your website or app.
Articles 7
- Add the chat widget to a single-page app
Learn where to place the chat widget script in a single-page app so it loads once in your app shell and persists across all client-side route changes without reloading.
- Add the chat widget to your website
Learn how to enable the chat widget on your website, configure which domains can use it, and embed the script so visitors can contact you without leaving your site.
- Configure the chat widget
Adjust how your chat widget appears and functions, including its button label, position, allowed websites, and branding that pulls from your workspace settings.
- Let unknown senders open tickets by email
Learn how to require unknown senders to confirm their email address before opening a ticket, reducing spam and unwanted submissions in your support queue.
- Regenerate your inbound email address
Learn how to generate a new inbound email address for your Essential Support intake when your current address is compromised, leaked, or you want a fresh start. Understand what settings are preserved and how to update your mail provider's forwarding rule immediately.
- Send from your own email address (BYO email)
Connect your own SendGrid or Mailgun account so Essential Support sends notifications from your domain instead of its own address, making mail appear to come from your company.
- Turn emails into tickets (email intake)
Set up automatic ticket creation from emails sent to your support address by enabling email intake and forwarding your existing support inbox to a unique Essential Support address.