Guides you can share with the people you support — how to open a ticket, track its status, reply, and manage their details in your support portal.
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- Attach files to a ticket
Learn how to attach images and documents to your support ticket replies using upload icons, paste, or drag-and-drop, plus limits and supported file types.
- Open a support ticket
Learn how to submit a question or problem to your support team through the support portal, from signing in to receiving your ticket confirmation.
- Sign in to the support portal
Learn how to sign in to your support portal using a one-time email link instead of a password, and troubleshoot common sign-in issues.
- Track and reply to your ticket
Learn how to find, read, and reply to your support tickets in the portal, and understand when you'll receive email notifications about new responses.
- Update your details
Learn how to update your profile photo, display name, theme preference, and language settings in your support portal account.