New to Essential Support? Start here. These guides walk you through creating your workspace, confirming your email, signing in, and finding your way around so you can take your first ticket within minutes.
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- A quick tour of the agent console
Learn the layout of the agent console home screen, including the ticket queue, toolbar toggles, search and filter options, and header menu locations.
- Confirm your workspace and sign in for the first time
Learn how to confirm your email and create your Essential Support workspace for the first time by clicking a confirmation link, which sets up your workspace, owner account, and signs you in automatically.
- Create your workspace
Set up your Essential Support workspace by entering a name, subdomain, and email address at app.essential.support, then confirm your email to activate your help desk.
- Find your workspace if you forgot the address
Recover your workspace address by entering your email at the recall page, then check your inbox for a list of all workspaces where you have access as an owner, agent, or customer.
- Sign in to your workspace
Learn how to sign in to your Essential Support workspace using a magic link sent to your email address, and what to do if you encounter sign-in issues.