Snooze a ticket until later

Snoozing sets a ticket aside without sending anything — it moves the ticket to Later and brings it back to Now on its own the next day, so it’s off your plate without you having to remember it.

Snooze a ticket#

1. Open the ticket you want to set aside. It must be Open — snoozing isn’t offered on closed tickets.
2. Make sure Reply is selected in the composer’s Reply / Note toggle (Snooze only appears in Reply mode).
3. Click the caret next to the Send button to open the dropdown.
4. Click Snooze until tomorrow.
5. You don’t need to type anything first — the message box can be empty. Snoozing never sends a message.

What happens next#

• The ticket moves to Later immediately and the ticket window closes.
• It’s set to wake — return to Now — at midnight tomorrow, in your own device’s local time zone.
• A reply from either side, or a scheduled reply going out, cancels a pending snooze automatically; the ticket’s Now/Later state then follows that action instead.
• A snoozed ticket is exempt from auto-close (Settings → Tickets → Automations) even past its idle-days limit — it’s still waiting on you, not the customer.

Changing your mind#

There’s no separate “un-snooze” button. If you need to act on a snoozed ticket before its wake time, switch the queue’s Activity toggle to Later and open it directly — everything in it is fully up to date, only its Now/Later placement stays Later until the wake time passes (or until the customer replies, whichever comes first).

Related articles#

• Organize your queue with Now and Later
• Schedule a reply to send later
• Automatically close idle tickets