Set your notification and daily digest preferences

Overview#

Essential Support can notify you two ways: a push notification on this device when a ticket needs you, and a daily email summarizing what’s open, waiting, and recently closed. Both are opt-in, per agent.

Device push notifications#

1. Click your avatar in the top-right corner and choose Profile.
2. Select the Communication sub-tab.
3. Under Push notifications, check Notify me on this device.
4. Your browser prompts you to allow notifications — allow it.

• If you see “This browser doesn’t support push notifications,” push isn’t available in your current browser.
• On an iPhone or iPad, you’ll instead see a prompt to install the app to your home screen first (Share → Add to Home Screen) — push only works from the installed app, not a regular Safari tab.
• This setting is per device: repeat it on each device where you want notifications, and turn it off on a device individually to stop them there.

Daily digest email#

1. In the same Communication sub-tab, find Daily digest email.
2. Check Email me a daily digest.
3. Set Send at to the time of day you want the email, in your local time.
4. Set Time zone if it isn’t already correct.
5. Under Count, choose All tickets in the workspace or Only tickets assigned to me.
6. Under Include in the digest, check any combination of: a one-line daily summary, open tickets needing attention now, open tickets waiting for later, and tickets closed since the last digest.
7. Click Save at the bottom of the Daily digest email panel.

Good to know#

• Push and the daily digest save independently — each has its own Save button.
• The daily digest email’s links sign you in directly, with no extra sign-in step, if this device already holds your account’s active session.
• If a workspace hasn’t configured push notifications, the Push notifications section doesn’t appear in Communication at all — only the daily digest will.

Related articles#

See also Manage your session and Update your name.