Manage your personal account and keep it secure. Learn how to update your name and email, set your language and theme, turn on two-factor authentication, manage your sessions, and export or delete your data.
Articles 13
- Change your email address
Learn how to update your account email address by verifying your current email with a confirmation link sent by Essential Support.
- Choose your language
Learn to change the console interface language to one of nine options or set it to automatic, and optionally sync your choice across all your signed-in devices.
- Contact Essential Support for help
Learn how to submit a support request to the Essential Support team directly from your workspace profile menu for console issues.
- Delete your content or your entire workspace
Learn how to permanently delete your workspace content while keeping your account, or delete your entire account and workspace as the owner. Both actions require confirmation and cannot be undone.
- Export your workspace data
Learn how to download all your workspace tickets and conversations as a JSON file for backup or data migration purposes.
- Manage your session (one active session per person)
Learn how Essential Support maintains one active session per agent seat and what happens when you sign in from a new device or browser.
- Save and use your recovery codes
Learn how to save recovery codes when enabling two-factor authentication and use them to sign in if you lose access to your authenticator app or passkeys.
- Set your notification and daily digest preferences
Learn to configure push notifications on your devices and set up daily digest emails with your preferred timing, ticket scope, and content options.
- Sign in with a passkey
Learn how to add a passkey to your account so you can sign in using biometrics or a security key instead of typing codes.
- Switch between light and dark theme
Learn how to set the console theme to Light, Dark, or System and optionally sync your preference across all devices you use.
- Turn off or reset two-factor authentication
Learn how to disable two-factor authentication for yourself or reset it for a teammate using an authenticator app, passkeys, or recovery codes.
- Turn on two-factor authentication with an authenticator app
Learn how to enable two-factor authentication by setting up an authenticator app, which adds a required 6-digit code to your sign-in process.
- Update your name
Learn how to change your display name in the console, which appears next to your avatar and replies to teammates and customers.