Update your name

Overview#

Your display name is what customers and teammates see next to your avatar and replies throughout the console. You can change it any time from your Profile settings — it doesn’t affect your sign-in email or your customer-facing handle.

Steps#

1. Click your avatar in the top-right corner of the console, then choose Profile.
2. The Settings window opens on the Profile section, with the Profile sub-tab selected by default.
3. Find the Display name field, just below your photo.
4. Clear it and type the name you want to use.
5. Click Save at the bottom of the panel.
6. A “Saved” message appears next to the Save button once the change is stored.

Good to know#

• Display name is capped at 80 characters. Save with the field empty and it falls back to your account’s registered first name.
• This is separate from the private account name under Settings → Account (owner-only) and from your customer-facing “handle,” which only an admin or owner can set for you in Settings → Agents.
• Customers signed into their own account use this same Profile panel to change their name — it works the same way for them.

Related articles#

See also Choose your language and Switch between light and dark theme.